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AccessHC Consumer Outcomes Survey

We want to know that we are making a difference in your life and the communities we serve. That's why we'd like you to complete this survey. It'll only take about 5 minutes.

It's not compulsory to complete this survey and your responses are anonymous. Your AccessHC care provider will not see your individual responses.

If you would like to discuss any of your responses with your AccessHC care provider, we encourage you to do so.

Your responses will not impact the care that you receive.

We may ask you to complete this survey again in six months' time.

I am... *

an AccessHC consumer (someone who uses AccessHC services). the Parent or Guardian of a child who uses AccessHC services. a Carer of someone who uses AccessHC services.

If you identify with more than one category, please select the option that is most relevant to you.

Which AccessHC service do you use the most often? *

Which AccessHC service does your care recipient use the most often? *

Which AccessHC service does your child use the most often? *

How long have you been using this service? *

How long have they been using this service? *

How long have you/your care recipient been using this service? *

How long have they been using this service? *

Which other services does your child currently receive at AccessHC? Please tick all that apply. *

Child and Family Services (including Child Speech Pathology, Occupational Therapy, and other Child and Family Services) Medical (including GP and Nursing)DentalPodiatry Mental Health (including headspace, Head to Health and Steps Mental Health) CamcareCommunity Programs (including Hawthorn Community House and Trentwood at the Hub)North Eastern Metro Family and Wellbeing ConnectMy child doesn't use any other services at AccessHC

If you selected Child and Family Services in the question above, you don't need to select it again here.

Your wellbeing

Instructions

The questions below ask how satisfied you are with different areas of your life. This is to help us understand your wellbeing.

The scale is from 0 to 10. 0 means you feel no satisfaction at all, and 10 means you feel completely satisfied.

These questions ask about how you feel, and there are no right or wrong answers.

Please mark on the scale how satisfied you are with each of the following areas.

Your wellbeing

Instructions

As a Carer using the Carer Support service, this section is about you (it's not about the person you provide care for).

The questions below ask how satisfied you are with different areas of your life. This is to help us understand your wellbeing.

The scale is from 0 to 10. 0 means you feel no satisfaction at all, and 10 means you feel completely satisfied.

These questions ask about how you feel, and there are no right or wrong answers.

Please mark on the scale how satisfied you are with each of the following areas.

The care you receive at AccessHC

When you answer these questions, please think about the main service you use at AccessHC (the service you selected at the start of this survey).

'AccessHC care provider' refers to the primary staff member you see when you visit AccessHC. For example your Doctor, Dentist, Physiotherapist, Support Worker, Instructor, Counsellor, headspace workers etc.

I am able to understand the information provided to me by my AccessHC care provider. *

Because of the service(s) I use at AccessHC, I feel more confident to manage my own health and wellbeing. *

My AccessHC care provider works with me to understand what is important to me. *

Because of AccessHC, I have better opportunities to access other services or supports I need. *

The care you receive at AccessHC

When you answer these questions, please think about the Carer Support service.

'AccessHC care provider' refers to the primary staff member your care recipient sees when you visit AccessHC.

I am able to understand the information provided to me by my care recipient's AccessHC care provider. *

I am involved in decisions about the care or support my care recipient receives at AccessHC. *

Because of the service(s) we use at AccessHC, I feel more confident to manage my care recipient's health and wellbeing. *

My AccessHC care provider works with me to understand what is important to me and my care recipient. *

Because of AccessHC, my care recipient has better opportunities to access other services or supports they need. *

The care you receive at AccessHC

When you answer these questions, please think about the main service your care recipient uses at AccessHC (the service you selected at the start of this survey).

'AccessHC care provider' refers to the primary staff member your care recipient sees when you visit AccessHC. For example your Doctor, Dentist, Physiotherapist, Support Worker, Instructor, Counsellor, headspace worker etc.

I am able to understand the information provided to me by my care recipient's AccessHC care provider. *

I am involved in decisions about the care or support my care recipient receives at AccessHC. *

Because of the service(s) we use at AccessHC, I feel more confident to manage my care recipient's health and wellbeing. *

Our AccessHC care provider works with me to understand what is important to me and my care recipient. *

Because of AccessHC, my care recipient has better opportunities to access other services or supports they need. *

The care you receive at AccessHC

When you answer these questions, please think about the main service your child uses at AccessHC (the service you selected at the start of this survey).

'AccessHC care provider' refers to the primary staff member your child sees when you visit AccessHC. For example, their Child & Family Key Worker, Therapist, Dentist, Doctor, Nurse, Counsellor, headspace worker etc.

As a Parent or Guardian, I am able to understand the information provided to my family by my child's AccessHC care provider. *

As a Parent or Guardian, I am involved in decisions about the care or support my child receives at AccessHC. *

Because of the service(s) we use at AccessHC, I feel more confident to manage my child's health and wellbeing. *

My child's AccessHC care provider works with us to understand what is important to me and my child. *

Because of AccessHC, my child has better opportunities to access other services or supports they need. *

About You

Completing these questions will give us a better understanding of the range of people completing this survey.

How old are you? *

What is your gender identity? *

Are you of Aboriginal or Torres Strait Islander origin? *

Do you speak a language other than English at home? *

About You

Completing these questions will give us a better understanding of the range of people completing this survey.

How old is your care recipient? *

What is the gender identity of your care recipient? *

Is your care recipient of Aboriginal or Torres Strait Islander origin? *

Does your care recipient speak a language other than English at home? *

About You

As a Carer using the Carer Support service, these questions are about you (they are not about the person you provide care for).

Completing these questions will give us a better understanding of the range of people completing this survey.

How old are you? *

What is your gender identity? *

Are you of Aboriginal or Torres Strait Islander origin? *

Do you speak a language other than English at home? *

About you

Completing these questions will give us a better understanding of the range of people completing this survey.

How old is your child? *

What is your child's gender identity? *

Is your child of Aboriginal or Torres Strait Islander origin? *

Do you speak a language other than English at home? *

Thanks for taking the time to complete this survey. You may get this survey again in six months' time.

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